Delivery & Returns

Delivery

For our courier option, orders must be placed before 3pm. Please note Signed for First Class delivery does not guarantee next day delivery - please allow 2 - 3 working days. If your order is more urgent, you can select Special Delivery before 9am or 1pm for next day delivery. Your order must be placed before 3pm to guarantee next day delivery. 

We cannot guarantee delivery times which are outside our control.

These would include Royal Mail 1st class and 2nd class.

Delivery applies from the date that we send the parcel not the date of order.

We endeavour to post you order within 5 working days.

The rate charged for the shipping of your order is based on the weight of your products and your location. 

Before the final checkout page you will be shown what the cost of shipping will be an you will have chance to cancel your order.

Returns

Goods can only be returned within 7 days of purchase and only once a returns number has been obtained from the UKMUA shop on 01612365483 or returns@ukmua.com

Some goods are not suitable for return due to hygiene reasons.

Products that have been worn, used or altered will not be accepted for return or exchange.

We will refund the full cost of unopened, re-saleable goods in original packaging (returned within 7 working days).

All delivery costs to be paid by the customer. The refund will be made within 30 days.

Goods may be subject to a 40% handling charge and must be returned unused in their original undamaged packaging.

Returns must be sent back tracked Royal Mail post as we cannot accept responsibility for items not received on return.

 

All returns must be sent to:-  UKMUA, Unit 8, Royal Mills, 17 Redhill Street, Manchester, M4 5BA

Include in your package a signed letter stating the reason for your return and the original receipt.